Return, Refund, and Cancellation Policy
Thank you for choosing www.smartcardbanao.com for your smart card printing solutions. We are committed to providing top-quality services and ensuring complete satisfaction. However, we understand that there may be situations where returns, cancellations, or refunds are required, and below are the policies we follow on these matters.
Return Policy
- 1.1 Custom Orders: As our services are customized, we do not accept returns or exchanges. Once an order is placed, it is final.
Refund Policy
- 2.1 Non-refundable Services: Due to the custom nature of our smart card printing services, we do not offer refunds. If there is an error on our part, we will rectify it by reprinting the order as necessary.
- 2.2 Order Issues: If you face any issues with your order, please reach out to us immediately at
smartcardbanavo@gmail.com, We are committed to resolving any concerns to your satisfaction.
Cancellation Policy
- 3.1 Order Finalization: Once an order is placed and confirmed, it cannot be canceled.
- 3.2 File Submission Errors: If there’s an error in the file you submitted for printing, you can submit a corrected file within one hour of placing your order.
- 3.3 Right to Cancel: We reserve the right to cancel any order that we suspect contains inappropriate or fraudulent content.
- 3.4 Cancellations on Our Part: In rare cases where we must cancel an order due to an error on our part, we will inform you promptly and guide you through the cancellation process.
Additional Information
- Parcel Returns: If a parcel is returned to us by our shipping partners, the customer will be responsible for any reshipping costs.
Contact Us
- 4.1 Further Assistance: For any questions or concerns regarding our policies, please feel free to contact us at
smartcardbanavo@gmail.com
We appreciate your trust in www.smartcardbanao.com for your smart card printing needs and are committed to delivering exceptional service.